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Shopping Basics
Home delivery
Our refund and returns policy lasts 14 days. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. For further information Refund and Returns Policy
Yes we do.
Payments
Paypal and credit card.
Yes we do.
Shipping & Returns
It’s simple and totally free, go to your order via your account select the product that you want to return and after that you will receive a mail of confirmation with the return slip that you just have to print and paste on one side of your package. For further information Refund and Returns Policy
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain 7-10 days. For further information Refund and Returns Policy
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us a mail at commande@jacquelinetrebecca.com. Do not forget to add your order number in your mail!
Please contact us by mail or through the contact page.